Store Pickup & Identity Verification Policy

Protecting Your Order with Secure Store Pickup

At Anandprive the security of your orders and personal information is important to us. To help prevent fraudulent collections and ensure that orders are released to the correct person, we have introduced an identity verification process for orders placed online and collected in-store.

What Do You Need to Collect Your Order?

When collecting an order using our Store Pickup service, please ensure you have the following:

1. Valid Government-Issued Photo ID

Bring a valid government-issued photo identification document, such as a passport or driving licence, so our store team can verify your identity.

2. Pickup Person’s Full Name

The person collecting the order must provide their full name. Wherever possible, this should match the name provided for the pickup during checkout or the order confirmation.

3. Order Confirmation

Please bring your order confirmation email or order reference number to help our team locate your purchase.

4. Signature on Collection

A signature may be requested to confirm that the order has been received. This helps us maintain a record of the collection and resolve potential disputes.

Why Do We Require Identity Verification?

Our identity verification process is designed to:

• Reduce the risk of unauthorised order collections.
• Help prevent fraudulent pickup attempts.
• Ensure orders are handed over to the intended customer or an authorised representative.
• Maintain an appropriate record of order collection.
• Protect our customers and our business against potential collection disputes.

Important Information

Please ensure that the pickup details provided during checkout are accurate. If someone else will collect your order, contact our customer service team in advance to confirm the authorisation process.

For security reasons, we may temporarily withhold an order if the collection details cannot be verified.

Your Privacy Matters

Any personal information collected during the verification process will be handled securely and used only for legitimate purposes associated with order verification, collection security, and fraud prevention.

We will collect and retain only the information necessary for these purposes, in accordance with our applicable privacy policy and data protection obligations.

For more information about how we handle your personal information, please refer to our Privacy Policy or contact our customer service team.

Thank You for Your Cooperation

We appreciate your understanding and cooperation. These measures help us provide a safer, more reliable, and more secure Store Pickup experience for everyone.