If for any reason you are not completely happy with your Jo London purchase, simply return the unused products and we will refund your account for the amount of the purchase.

To return your online order to us free of charge, please:

1. Print and complete our returns note which can be found here:
Returns Note

2. Re-package your items safely, including the completed returns note

Alternatively, you can carry out your own return using a courier of your choice, but please note that any postage costs obtained via independent return will not be reimbursed.

Products ordered online or in-store with a valid receipt can be returned up to 30 days following their purchase date.

For more information about returns and refunds, please click here.

If you’re still unsure about how to return your item, please click here to contact us. Please include your order number with all enquiries.

The longevity of a perfume after application can vary significantly depending on several factors. Firstly, the concentration of aromatic compounds in the perfume formulation plays a crucial role. Perfumes with a higher concentration of these compounds, such as parfum or extrait de parfum, tend to last longer—often up to 6 to 8 hours or more—due to their higher intensity.

To update your account information, you typically need to log in to the relevant website or application where your account is held. Look for a section labeled "Account Settings," "Profile," or something similar. Once you're in the account settings area, you should find options to update various pieces of information such as your name, email address, password, billing details, and more.

Storing your perfumes properly is important to maintain their quality and longevity. Perfumes are sensitive to light, temperature, and air exposure, so it's best to store them in a cool, dark, and dry place. Direct sunlight can degrade the fragrance and alter its composition over time. Therefore, avoid displaying your perfumes on windowsills or other areas where they will be exposed to light for extended periods.

Additionally, fluctuations in temperature and humidity can also affect the scent and consistency of your perfumes. Aim to store them in a consistent environment away from heat sources such as radiators or heaters. Bathrooms, which can be warm and humid due to showers, are generally not ideal for perfume storage.

Our refund policy allows customers to request a refund for eligible items within 30 days of purchase. To be eligible for a refund, the item must be unused and in the same condition that it was received. The refund process requires proof of purchase, such as a receipt or order confirmation. Certain items, such as perishable goods or personalized items, may not be eligible for a refund. Please refer to our detailed Refund Policy for more information on eligibility criteria and how to initiate a refund request.

The distinction between perfume, eau de parfum, eau de toilette, and eau de cologne lies primarily in their concentration of fragrance oils and their overall strength and longevity.

Perfume, also known as extrait de parfum or pure perfume, is the most concentrated form of fragrance, containing the highest percentage of aromatic compounds typically ranging from 15% to 40%. This results in a potent, long-lasting scent that can linger for hours or even days.

Eau de parfum (EDP) is slightly lighter than pure perfume but still contains a high concentration of fragrance oils, usually around 15% to 20%. EDPs are long-lasting and suitable for daily wear, providing a strong and noticeable fragrance.

Eau de toilette (EDT) is lighter than eau de parfum, with a fragrance oil concentration of about 5% to 15%. EDTs are often more affordable and are ideal for everyday use. They usually have a shorter longevity compared to EDPs but still provide a pleasant scent.

Eau de cologne (EDC) is the lightest and most diluted form of fragrance, containing around 2% to 4% aromatic compounds. EDCs are typically refreshing and citrusy and are designed to be applied more liberally throughout the day. They have the shortest longevity among these categories but are great for a quick, uplifting burst of fragrance.